Privacy Policy

At Weldtools, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase our products. By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information when you use our website.

Personal Information

When you place an order, register an account, or contact us, we may collect:

  • Full Name
  • Email Address
  • Mobile Number
  • Billing Address
  • Shipping Address
  • Company Name (if applicable)
  • GST Number (if applicable)
  • Payment Information (processed securely through third-party payment gateways)

Technical Information

When you browse our website, we may automatically collect:

  • IP Address
  • Browser Type
  • Device Information
  • Operating System
  • Pages Visited
  • Time Spent on Website
  • Referral Source
  • Cookies and Tracking Data

2. How We Use Your Information

Your information may be used to:

  • Process and fulfill your orders
  • Deliver products and services
  • Send order confirmations and shipping updates
  • Respond to customer support requests
  • Improve our website and shopping experience
  • Prevent fraudulent transactions
  • Comply with legal obligations
  • Send promotional offers and newsletters (only if you have opted in)

3. Sharing of Information

Weldtools does not sell, rent, or trade your personal information.

We may share your information only with trusted third parties, including:

  • Payment Gateway Providers
  • Courier & Logistics Partners
  • Website Hosting Providers
  • Marketing Service Providers (where applicable)
  • Government or Regulatory Authorities when required by law

All third-party service providers are required to protect your information and use it only for the services they provide to us.

4. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

  • Improve website performance
  • Remember your preferences
  • Analyze visitor behavior
  • Enhance user experience
  • Measure marketing effectiveness

You may disable cookies through your browser settings; however, some website features may not function properly.

5. Payment Security

All online payments are processed through secure and trusted payment gateway providers.

Weldtools does not store your debit card, credit card, UPI PIN, CVV, or banking credentials on its servers.

6. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

  • SSL (Secure Socket Layer) Encryption
  • Secure Hosting Infrastructure
  • Restricted Access Controls
  • Regular Security Updates
  • Firewall Protection

While we take reasonable precautions, no method of transmission over the Internet is completely secure.

7. Data Retention

We retain your information only for as long as necessary to:

  • Process orders
  • Provide customer support
  • Comply with legal and tax obligations
  • Resolve disputes
  • Enforce our agreements

When no longer required, personal information is securely deleted or anonymized.

8. Your Rights

You may request to:

  • Access your personal information
  • Correct inaccurate information
  • Update your account details
  • Withdraw marketing consent
  • Request deletion of your personal data, subject to applicable legal requirements

To exercise these rights, please contact us using the details below.

9. Children's Privacy

Our website is intended for individuals who are 18 years of age or older.

We do not knowingly collect personal information from children.

10. Third-Party Links

Our website may contain links to third-party websites.

Weldtools is not responsible for the privacy policies, content, or practices of external websites. We encourage you to review their privacy policies before sharing any personal information.

11. Changes to This Privacy Policy

We reserve the right to modify or update this Privacy Policy at any time.

Any changes will be posted on this page along with the revised Effective Date.

Continued use of our website after changes are published constitutes acceptance of the updated Privacy Policy.

12. Grievance Officer

In accordance with applicable Indian laws, including the Information Technology Act, 2000, you may contact our Grievance Officer regarding any concerns related to your personal information.

Grievance Officer

Name: Sahana Bhat

Email: sahana@sieco.in

Phone: +91-9900024552