Return & Refund Policy

At Weldtools, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy carefully before requesting a return or refund.

1. Return Eligibility

You may request a return within 7 calendar days from the date of delivery if:

  • You received a damaged product.
  • You received an incorrect product.
  • The product has a manufacturing defect.
  • The product is unused and in its original condition.

To be eligible for a return:

  • The product must be unused.
  • It must be in its original packaging.
  • All accessories, manuals, and original tags must be included.
  • Proof of purchase or order confirmation is required.

2. Non-Returnable Items

The following items are not eligible for return unless they are damaged or incorrectly supplied:

  • Customized or made-to-order products
  • Products that have been used or installed
  • Clearance or sale items (unless defective)
  • Perishable or consumable items where the seal has been broken
  • Any product specifically marked as non-returnable on the product page

3. Return Process

To initiate a return:

  1. Contact our customer support team within 7 days of receiving your order.
  2. Provide:
    • Order Number
    • Product Name
    • Reason for return
    • Clear photographs or videos (if the product is damaged or defective)
  3. Our team will review your request and provide return instructions if your request is approved.

Returns sent without prior approval may not be accepted.

4. Refunds

Once your returned product is received and inspected:

  • We will notify you of the approval or rejection of your refund.
  • If approved, the refund will be processed to your original payment method.
  • Depending on your bank or payment provider, the refund may take 5–7 business days to appear in your account.

5. Shipping Charges

  • Original shipping charges (if any) are generally non-refundable.
  • Customers are responsible for return shipping costs unless the return is due to:
    • Incorrect product supplied by Weldtools
    • Manufacturing defect
    • Product damaged during transit

If a refund is approved, any applicable return shipping charges may be deducted from the refund amount.

6. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product:

  • Notify us within 48 hours of delivery.
  • Share clear photographs or videos showing the issue.
  • Do not use or install the product until instructed by our support team.

We will review the case and arrange a replacement or refund where applicable.

7. Order Cancellation

Orders may be cancelled before they are shipped.

If your order has already been dispatched, cancellation may not be possible, and the standard Return Policy will apply.

8. Exchange Policy

Product exchanges are subject to:

  • Product availability
  • Inspection and approval by our support team

If the requested replacement product is unavailable, a refund may be issued instead.

9. Manufacturer Warranty

Many products sold by Weldtools are covered by the manufacturer's warranty.

Warranty claims are subject to the respective manufacturer's terms and conditions and may require inspection by an authorized service center.